Return & Refund Policy

Returns & Refunds

We offer 30-day change-of-mind returns on all eligible items. Products must be unused and in original packaging.

Custom-made, personalised, and sale items are not eligible for change-of-mind returns.

If your item arrives damaged or faulty, contact us within 48 hours with photos of the packaging and item.we’ll replace or refund it under Australian Consumer Law.

3. SHIPPING POLICY

We ship Australia-wide with reliable courier partners. Orders are dispatched within 1–3 business days.

Shipping Rates

      •     Standard shipping calculated at checkout

      •     Free shipping promotions may apply (as advertised)

Delivery Timeframes

      •     Metro areas: 3–6 business days

      •     Regional/remote: 6–12 business days

Shipping delays caused by couriers, weather, or peak seasons are outside our control but we’ll always assist where possible.

Tracking

All orders include tracking details sent via email.

Damaged Packages