Return & Refund Policy
Returns & Refunds
We offer 30-day change-of-mind returns on all eligible items. Products must be unused and in original packaging.
Custom-made, personalised, and sale items are not eligible for change-of-mind returns.
If your item arrives damaged or faulty, contact us within 48 hours with photos of the packaging and item.weβll replace or refund it under Australian Consumer Law.
3. SHIPPING POLICY
We ship Australia-wide with reliable courier partners. Orders are dispatched within 1β3 business days.
Shipping Rates
βββββββ’βββββStandard shipping calculated at checkout
βββββββ’βββββFree shipping promotions may apply (as advertised)
Delivery Timeframes
βββββββ’βββββMetro areas: 3β6 business days
βββββββ’βββββRegional/remote: 6β12 business days
Shipping delays caused by couriers, weather, or peak seasons are outside our control but weβll always assist where possible.
Tracking
All orders include tracking details sent via email.
Damaged Packages